@Dunx wrote:
We have a Sony smart tv (Google ) with Sky package. For some reason we keep getting an error message 'you don't seem to have an internet connection', also sometimes the sky remote stops working. Done all the turning off and on, resetting password, resetting remote but still keeps happening!
we have a strong internet connection and don't have issues with other devices, any ideas what this could be?!
Hi @Dunx
Assume you are referring to the Internet connection of your Q box. This has nothing to do with the Internet connection to your smart TV.
Connection of internet to Q box and TV is totally independent
To connect your Q box
First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
