Our Sky Q box is not working with remote

[CLJ25]

Our sky Q box has a green light and Q light comes on but we can't operate the TV guide with the remote. The volume is all that works and the screen displays a Sky Q introduction Ad on wraparound only? Pressed reset and rebooted and doesn't seem to change it. Any thoughts anyone? Thank you

[oldfella]

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@CLJ25 wrote:

Our sky Q box has a green light and Q light comes on but we can't operate the TV guide with the remote. The volume is all that works and the screen displays a Sky Q introduction Ad on wraparound only? Pressed reset and rebooted and doesn't seem to change it. Any thoughts anyone? Thank you

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Hi @CLJ25 

With the Q box on with green led

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[CLJ25]

Thanks ever so much 👍