@CLJ25 wrote:
Our sky Q box has a green light and Q light comes on but we can't operate the TV guide with the remote. The volume is all that works and the screen displays a Sky Q introduction Ad on wraparound only? Pressed reset and rebooted and doesn't seem to change it. Any thoughts anyone? Thank you
Hi @CLJ25
With the Q box on with green led
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
