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Discussion topic: Our Sky Q box becomes unresponsive, and only unplugging it and letting it reboot unfreezes it.

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This message was authored by Roana This message was authored by: Roana

Our Sky Q box becomes unresponsive, and only unplugging it and letting it reboot unfreezes it.

I have tried a software update and reset up the remote control but still experiencing the same issue.

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This message was authored by Laing1 This message was authored by: Laing1

Re: Our Sky Q box becomes unresponsive, and only unplugging it and letting it reboot unfreezes it.

Posted by a Superuser, not a Sky employee. Find out more

@Roana wrote:

I have tried a software update and reset up the remote control but still experiencing the same issue.


@Roana You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Roana
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This message was authored by Roana This message was authored by: Roana

Re: Our Sky Q box becomes unresponsive, and only unplugging it and letting it reboot unfreezes it.

Thank you I have done that, seems ok at the moment. When I turned the Sky Q box on this morning there was 'TECHNIAL ERROR' was displayed on the screen. Do you know what is causing this? I could only clear it by rebooting the box.

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