Our Sky Q box becomes unresponsive, and only unplugging it and letting it reboot unfreezes it.

[Roana]

I have tried a software update and reset up the remote control but still experiencing the same issue.

[Laing1]

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@Roana wrote:

I have tried a software update and reset up the remote control but still experiencing the same issue.

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@Roana You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

[Roana]

Thank you I have done that, seems ok at the moment. When I turned the Sky Q box on this morning there was 'TECHNIAL ERROR' was displayed on the screen. Do you know what is causing this? I could only clear it by rebooting the box.