Discussion topic: Ordered a sky q upgrade at end of June and it hasn't arrived. How do i contact sky?

This message was authored by: JessJoey05 · ‎24 Jul 2023

Ordered sky q upgrade box but it hasn't arrived back yet.

This message was authored by: TimmyBGood · ‎24 Jul 2023

Just to be clear, were you 'upgrading' from Sky+ to Sky Q, or was this a change of Q box on an existing Q subscription?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: JessJoey05 · ‎24 Jul 2023

@TimmyBGood Hey there, I was upgrading from a 1tb box to a ultra HD 2tb box.

This message was authored by: TimmyBGood · ‎24 Jul 2023

OK, so that wouldn't need an installer visit. Did you get confirmation that a payment had gone through?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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