Orange light will not change to green

[Rusty51]

I have disconnected power and left it off for 10 minutes and tried again, still nothing changed 

[MightyQuinn]

Hi @Rusty51   To rule out a problem with the remote, try pressing the power button on the box itself.

[Rusty51]

Power button not working. But thank you for your assistance. They are going to send a new box out. Rusty52

[oldfella]

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@Rusty51 wrote:

Power button not working. But thank you for your assistance. They are going to send a new box out. Rusty52

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Hi @Rusty51 

If you have ordered a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Rusty51]

Will do, thank you for the information. Rusty51