Onscreen message "you will lose all sky channels soon" Only had sky q since December s

[nigea99]

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@RJane wrote:

So to update. We put in a sky + hd box today but still getting message. Assume we need to subscribe to HD (which to me is a waste of £10 per month) . When i try to subscribe to Hd sky telling me on website that its not possible! Ive activated my card in new box and channels working well- is there something im missing? Any advice appreciated

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hi @RJane 

You don't need to subscribe to HD to get rid of the message.. 

I am not a SKY HD box expert but hopefully once the systrem fully recognises you now have an HD box it will settle down - if not a support team that supports the community may be able to assist

[RJane]

Thanks for this! I currenty have the full sky package which i assume we will lose unless we take the HD subscription. Ill give it a few hours and see if it sorts itself out!

[nigea99]

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@RJane wrote:

Thanks for this! I currenty have the full sky package which i assume we will lose unless we take the HD subscription. Ill give it a few hours and see if it sorts itself out!

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See my reply  on your other post  - you will not loose the SKY SD channels as you now have a SKY HD box 0 you do not need to subscibe to the HD pack - although you can & should notice a difference in quality

[Chodley]

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@RJane wrote:

So to update. We put in a sky + hd box today but still getting message. Assume we need to subscribe to HD (which to me is a waste of £10 per month) . When i try to subscribe to Hd sky telling me on website that its not possible! Ive activated my card in new box and channels working well- is there something im missing? Any advice appreciated

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No I don't think you need a HD sub

More likely Sky think you're on an old + box based on what they know about you and somehow that is triggering a message on your box. I'll escalate this one again.

You should at least have terrestrial channels in HD quality anyway.

[RJane]

Thanks for this - much appreciated!

[Chodley]

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@RJane wrote:

Thanks so much for the advice - really appreciate it. Will look at the options. Just to clarify though are you saying that we could tether the sky q to mobile data?

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Oh also on this - have you considered Starlink?

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @RJane to chat.

[RJane]

Way outside my budget im afraid!

[Addie15]

Update--We are  closing this session now due to no further  response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.