‎18 Feb 2024 05:49 PM
Posted by a Superuser, not a Sky employee. Find out more
@RJane wrote:
So to update. We put in a sky + hd box today but still getting message. Assume we need to subscribe to HD (which to me is a waste of £10 per month) . When i try to subscribe to Hd sky telling me on website that its not possible! Ive activated my card in new box and channels working well- is there something im missing? Any advice appreciated
hi @RJane
You don't need to subscribe to HD to get rid of the message..
I am not a SKY HD box expert but hopefully once the systrem fully recognises you now have an HD box it will settle down - if not a support team that supports the community may be able to assist
‎18 Feb 2024 05:52 PM
Thanks for this! I currenty have the full sky package which i assume we will lose unless we take the HD subscription. Ill give it a few hours and see if it sorts itself out!
‎18 Feb 2024 05:55 PM
Posted by a Superuser, not a Sky employee. Find out more
@RJane wrote:
Thanks for this! I currenty have the full sky package which i assume we will lose unless we take the HD subscription. Ill give it a few hours and see if it sorts itself out!
See my reply on your other post - you will not loose the SKY SD channels as you now have a SKY HD box 0 you do not need to subscibe to the HD pack - although you can & should notice a difference in quality
‎18 Feb 2024 07:12 PM
Posted by a Superuser, not a Sky employee. Find out more
@RJane wrote:So to update. We put in a sky + hd box today but still getting message. Assume we need to subscribe to HD (which to me is a waste of £10 per month) . When i try to subscribe to Hd sky telling me on website that its not possible! Ive activated my card in new box and channels working well- is there something im missing? Any advice appreciated
No I don't think you need a HD sub
More likely Sky think you're on an old + box based on what they know about you and somehow that is triggering a message on your box. I'll escalate this one again.
You should at least have terrestrial channels in HD quality anyway.
‎18 Feb 2024 07:15 PM
Thanks for this - much appreciated!
‎18 Feb 2024 08:32 PM
Posted by a Superuser, not a Sky employee. Find out more
@RJane wrote:Thanks so much for the advice - really appreciate it. Will look at the options. Just to clarify though are you saying that we could tether the sky q to mobile data?
Oh also on this - have you considered Starlink?
‎19 Feb 2024 08:18 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to @RJane to chat.
‎19 Feb 2024 09:37 AM
Way outside my budget im afraid!
‎22 Feb 2024 09:36 AM
Posted by a Sky employeeUpdate--We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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