Onscreen message about losing all Sky channels in August

[Howard9]

I upgraded to Sky Q in January this but since then have had a message popping up on the TV screen every 30 minutes or so saying we will lose all Sky channels in August. I phoned the number quoted and they changed my subscription to Sky Signature, but the message continues to appear.  I spoke to a Sky salesperson yesterday who told me the message means that my subcription will end in August NEXT year. How can I stop the message? Naturally, I don't want to spend the next 14 months hitting the back-out button on my remote every half an hour!

[Howard9 · Accepted solution]

I'd like to start by thanking all those who provided help and advice, except that no-one did, so I'll skip that part.

If anyone is interested in getting a solution to this problem, then it's best to start by taking a photo of your on-screen message and upload it to www.sky.com/myphoto. You will be supplied with a six-character reference code - make a note of this. Then phone Sky Customer Services and wait to speak to a human. Explain the problem and give them the photo reference code.

They might suggest that you update the software on your Sky box, which you do by going to the Home page, scrolling down to Settings, then Set-Up, or maybe System Details - this might vary from one box to another. Then go to the Software Version, pres the right arrow and select Software Update and follow the instructions.

I tried this twice and it didn't work, so I called back, this time with the photo reference (I hadn't been asked to take a photo before). Then they sent a message to my viewing card, I had to turn off, unplug and then restart the box. This worked and I can now watch television in peace.

[PandJ2020]

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@Howard9 wrote:

I'd like to start by thanking all those who provided help and advice, except that no-one did

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It's a customer helps customer forum - sometimes we can't always 'help'.

But you've provided some assistance to others going forwards... 👍

[nigea99]

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@PandJ2020 wrote:

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@Howard9 wrote:

I'd like to start by thanking all those who provided help and advice, except that no-one did

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It's a customer helps customer forum - sometimes we can't always 'help'.

Or sometimes unanswered posts just  get missed - especially if they drop off the front page due to other activity 

But you've provided some assistance to others going forwards... 👍

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