Discussion topic: Ongoing discovery plus upgrade pass issue and can’t get hold of sky
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Message posted on 24 Aug 2023 12:43 AM
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Ongoing discovery plus upgrade pass issue and can’t get hold of sky
Discovery plus issues with the account recognising the sky subscription
spent about 8 hours on this now been on multiple virtual chats and really struggling to get human help from sky on this
app is set up and working but get the response upgrade pass. I see it's a common issue. I've activated the account. I've tried it again several times even tried to set up a new account. Sky just say the account is linked .. clearly not properly.
I've followed every thread I can find from restarts , Sw updates , store activation links etc. nothing seems to work. Spoken to discovery who say it's a sky issue. Impossible to get sky human support . Somebody on here mentioned an account reset and perhaps this is what I need ?
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All Replies
Message posted on 24 Aug 2023 08:10 AM
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Re: Ongoing discovery plus upgrade pass issue and can’t get hold of sky
Hi @Caroline2 I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.
I used to have superpowers… But a therapist took them away.
Message posted on 24 Aug 2023 08:37 AM
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Re: Ongoing discovery plus upgrade pass issue and can’t get hold of sky
Thanks for escalating this. We’ve sent @Caroline2 an invite to chat.
Message posted on 05 Apr 2024 10:26 PM
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Re: Ongoing discovery plus upgrade pass issue and can’t get hold of sky
is there any update on this please I'm having the same problem
Message posted on 29 Jan 2025 08:33 PM
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Discovery+ problem
I have discovery+ but I cannot access the Champions League extra goal show
Message posted on 29 Jan 2025 08:46 PM
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Re: Discovery+ problem
@Bazza8 wrote:
I have discovery+ but I cannot access the Champions League extra goal show
@Bazza8 at a guess you will need the premium subscription to watch Champions league football skys free discovery + doesnt give you premium subscription
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 29 Jan 2025 09:09 PM
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Re: Discovery+ problem
Same problem here tonight. Pretty furious actually given the amount I am paying to Sky monthly. I have a TNT subscription and have been in touch with Discovery+. They said Sky need to sort this. I can't do it myself. Just that there's no one available to help at this time.
Message posted on 29 Jan 2025 09:14 PM
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Re: Discovery+ problem
Just to clarify, I have TNT through Sky and according to a Discovery+ helpline that should give me access to Premium.
Message posted on 29 Jan 2025 10:46 PM
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Re: Discovery+ problem
Maybe it's just as well as I do not like the new way, it's presented
it was much better when JAMES Richardson was doing it.
I've just watched a bit of the highlights show and they've made that worse as well
Message posted on 30 Jan 2025 08:08 PM
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Re: Discovery+ problem
I have the same problem
Message posted on 30 Jan 2025 08:32 PM
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Re: Ongoing discovery plus upgrade pass issue and can’t get hold of sky
Got the very seem issue now as well. What is the resolution? Can't be true this is still an issue 2 years on...
Message posted on 30 Jan 2025 08:38 PM
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Re: Ongoing discovery plus upgrade pass issue and can’t get hold of sky
Activate in sky market place on the puck.
Message posted on 31 Jan 2025 08:18 AM
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Re: Ongoing discovery plus upgrade pass issue and can’t get hold of sky
I managed to resolve this myself by activating Discovery Premium on the mysky app. Found it under 'your products.'
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