Ongoing discovery plus upgrade pass issue and can’t get hold of sky

[Caroline2]

Discovery plus issues with the account recognising the sky subscription 

spent about 8 hours on this now been on multiple virtual chats and really struggling to get human help from sky on this 

app is set up and working but get the response upgrade pass.  I see it's a common issue.  I've activated the account.   I've tried it again several times even tried to set up a new account.   Sky just say the account is linked .. clearly not properly. 

I've followed every thread I can find from restarts , Sw updates , store activation links etc.   nothing seems to work.  Spoken to discovery who say it's a sky issue.     Impossible to get sky human support .      Somebody on here mentioned an account reset and perhaps this is what I need ? 

[Quoman7]

Hi @Caroline2 I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Caroline2  an invite to chat.

[BigAlTheGas]

is there any update on this please I'm having the same problem