@Lottie128 wrote:
one of my sky mini boxes keeps freezing and disconnecting from the sky q box. I have checked and they all have the latest version and I've tried rebooting the q box and the mini box.
Hi @Lottie128
Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.
If the connected mini is nearest to the problem mini then you can use the WPS on that
Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.
