One of my sky mini boxes does not recognise ITVX app

[Vulcanxh5581]

I can get ITVX on my main Sky Q box and another mini box, but on a 2nd mini box the ITV app is not recognised. I have tried rebooting the mini box having unplugged it for 5 minutes but the bix messages that the app is not currently available.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Vulcanxh5581 · Accepted solution]

All now resolved.

HAving googled the problem I came acrosss a couple of useful suggestion and updated the software on the micro box (it was a repalcement for a faulty one and was running on 190 not 220) and then did an app refresh.   ITV X now recognised and accessible.

Happy days.

[Malcolm99]

How do you know if it is running on 190  or 220?