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Discussion topic: One of my Sky mini boxes is not working

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This message was authored by: Balmoor

One of my Sky mini boxes is not working

I have turned off my Internet and reset it. I have removed all the cables from the back of the mini box and reinserted them. The other main skybox and mini box in the house are working but this one restarts and when it tells you the screen goes blank to press the home key nothing happens. 

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This message was authored by: oldfella

Re: One of my Sky mini boxes is not working

Posted by a Superuser, not a Sky employee. Find out more

@Balmoor wrote:

I have turned off my Internet and reset it. I have removed all the cables from the back of the mini box and reinserted them. The other main skybox and mini box in the house are working but this one restarts and when it tells you the screen goes blank to press the home key nothing happens. 


Hi @Balmoor 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the Q box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

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