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One of 2 tv's not showing picture.

Runner
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One of 2 tv's not showing picture.

Hi, I cannot get anything on the tv, can see what is available on live tv and recorded but the screen is just blue. Say all set up ok on settings, signal, network, connection. All is ok on one tv. Can you help please.

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Director of Photography
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Re: One of 2 tv's not showing picture.


@Hepburn278 wrote:

Hi, I cannot get anything on the tv, can see what is available on live tv and recorded but the screen is just blue. Say all set up ok on settings, signal, network, connection. All is ok on one tv. Can you help please.


Hi @Hepburn278. If you haven’t already tried it reboot everything starting with the Sky Q Main box and then the Mini once it is up and running. Unplug power, wait 30 seconds and plug it back in. 

Runner
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Re: One of 2 tv's not showing picture.

Thank you, should always turn off and back on before anything else. X

Executive Producer
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Re: One of 2 tv's not showing picture.


@Hepburn278 wrote:

Thank you, should always turn off and back on before anything else. X


Turning off and back on isn’t a reboot 

You need to power off at the wall socket 

BT Ultra Infinity. Apple Time Capsule. Sky Q 2TB watching UHD through a LG OLED55B7 and listening through a soundbox. Multiroom with 2 miniboxes
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