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Discussion topic: One channel has no satellite signal

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This message was authored by Shelleymc This message was authored by: Shelleymc

One channel has no satellite signal

I have one channel that I cannot get a satellite signal for namely 522. It works for a while when we turn everything off etc. to initialise the system but we are unable to access it most mornings. All other channels are okay. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: One channel has no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Shelleymc 

It's okay here, although I only suffered it for a few minutes. 

If a “no satellite signal” message is still displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. After that look at the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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