On movie channel comes up with cannot read viewing card

[Paul145]

Hi on movie channel coming up with can't read card was all right this morning any idea 

[oldfella]

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@Paul145 wrote:

Hi on movie channel coming up with can't read card was all right this morning any idea 

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Hi @Paul145 

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[Paul145]

Went to settings came up with no card inserted but it is in properly

[oldfella]

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@Paul145 wrote:

Went to settings came up with no card inserted but it is in properly

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Hi @Paul145 

Assume you have tried rebooting your Q box ?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Paul145]

Hi I've tried all these but still not working 

[oldfella]

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@Paul145 wrote:

Hi I've tried all these but still not working 

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Looks like a call to Sky @Paul145 

[Paul145]

Cheers have you got a number for them please 

[oldfella]

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@Paul145 wrote:

Cheers have you got a number for them please 

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To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home