On Demand has stopped working Sky Q

[painandvirtue]

So, last few days on demand has stopped working.

Rebooted router, even factory restored the main Q box, but still not working. 5 years with no real issues with the box, nothign changed in set up, on the Q220.000.23.00L(5lrke0s) software versoin.

Box will connect to Iplayer, and Paramount fine and stream, but just not download 4more on demans or any other channels. At a loss, having rebooted router, factory restore, etc etc.

[Lisa-P1987]

Hi there painandvirtue, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.