Not receiving a satellite signal for sky and itv channels

[Shaun92]

Have a no satellite signal error on sky channels and itv channels but am receiving signal for other channels

[PandJ2020]

Work through this: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

[Daniel0210]

@Shaun92 
Firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in the link provided by @PandJ2020 

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.