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Discussion topic: Not letting me watch movie downloads

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This message was authored by Boydy87 This message was authored by: Boydy87

Not letting me watch movie downloads

Not letting me download movie saying technical fault 

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This message was authored by oldfella This message was authored by: oldfella

Re: Not letting me watch movie downloads

Posted by a Superuser, not a Sky employee. Find out more

@Boydy87 wrote:

Not letting me download movie saying technical fault 


Hi @Boydy87 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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