Not getting satellite signal on some channels and pixilated scren on some

[Maureen191]

As above no satellite signal on some channels  

[Daniel0210 · Accepted solution]

@Maureen191 
If a message displays “no satellite signal” it relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[peter-marlow+1966]

Do you have any trees  near  the  satellite  dish or in front of it has these  can block the signal  to the dish, I had to have my dish  moved because  of  one tree blocking my signal, it started  with just a few channels  not getting  a signal  then as more  and more leaves came on the tree the more channels  I lost  until  they all went