Not connecting to Netflix

[FionaJappy]

I am having problems connecting to Netflix, I do the usual reboot and turn off but this has been happening for weeks now and just can't seem to get on to Netflix 

[lettice]

Are you getting any error messages or just a spinning icon on entering;

In the meantime, try refreshing your apps;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.