Not connecting to Netflix

[FionaJappy]

I am having problems connecting to Netflix, I do the usual reboot and turn off but this has been happening for weeks now and just can't seem to get on to Netflix 

[lettice]

Are you getting any error messages or just a spinning icon on entering;

In the meantime, try refreshing your apps;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

[Sue+113]

I'm.having the same issue!!! Not happy!! 

[Invisiblename]

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@Sue+113 wrote:

I'm.having the same issue!!! Not happy!! 

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Have you tried the suggestions in this thread?

[Chodley]

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@Sue+113 wrote:

I'm.having the same issue!!! Not happy!! 

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Have you tried using more exclamation marks?

What happens when you try to launch it and have you tried the suggestion in the post above?

[Sue+113]

No, read the thread / suggestions and decided to just watch the screen do nothing!

Yes thanks I have tried all what people suggestion 

[Invisiblename]

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@Sue+113 wrote:

No, read the thread / suggestions and decided to just watch the screen do nothing!

Yes thanks I have tried all what people suggestion 

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I only asked because VERY often people add to a thread without reading the rest!

[jcf21]

I'm having the same issue, I find it is all streaming apps. Yet when you do the connectivity test in netflix it gets all green t icks.

Tried resetting, resetting the apps, resetting the router, restarting the apps. Every other device in the house can connect fine, 500mb internet.

Network settings on the q box says connected, then drop then reconnect.

Sky mini boxes seem to be ok but are slower.

[oldie59]

Happening a lot

Several threads this week about boxes losing Internet connections

[jcf21]

Well I hope they can sort, it's well annoying.

one of my mini boxes has perished this week also, so that's gonna be a fun call.

[Chodley]

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@jcf21 wrote:

Well I hope they can sort, it's well annoying.

one of my mini boxes has perished this week also, so that's gonna be a fun call.

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Just do the box troubleshooter online and it will end in a replacement without any need for a call.

[jcf21]

Cool, thanks for that