No subtitles on recordings

[Hedgesanne]

I had a new sky q box fitted yesterday and whilst I am getting subtitles watching live programmes there are no subtitles with recordings or downloads 

[oldfella]

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@Hedgesanne wrote:

I had a new sky q box fitted yesterday and whilst I am getting subtitles watching live programmes there are no subtitles with recordings or downloads 

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Hi @Hedgesanne 

Not all Downloads will be available with Subtitles.

On the Download tile (in the Recordings - Most recent section) any recording with subtitles will show the subtitle icon in the synopsis under the tile.  The icon is a White Square containing S.

If subtitles are available then they must be switched on to view on playback.

Global setting for subtitles is in the Home menu.

Home - Settings - Accessibility.  Set Subtitles to On