No sound on tv

[Sunflower50]

Hi, I have a broadband WiFi outage in my area. I'm getting a picture on my TV as normal but no sound. I'm on sky q. Could the broadband WiFi phone line outage be causing this? Thanks

[PandJ2020]

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@Sunflower50 wrote:

Could the broadband WiFi phone line outage be causing this?

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No, as live TV is sent via satellite.

[Sunflower50 · Accepted solution]

@PandJ2020 thanks for your reply, I'll ring sky later.

[OwenR]

Can I speak with an advisor about no sound problem ?

[MightyQuinn]

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@OwenR wrote:

Can I speak with an advisor about no sound problem ?

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Hi @OwenR   Of course you can, but I'm afraid that you will need to telephone Sky.

[ClaireStanton]

I have a picture abd able to record but no sound