No sound on sky q

[KevinAndrea]

Reset tv and sky q box countless time to try to fix problem.  Minibox sound is fine but absolutely silent on main box. Was perfecly fine last night 

[Quoman7]

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@KevinAndrea wrote:

Reset tv and sky q box countless time to try to fix problem.  Minibox sound is fine but absolutely silent on main box. Was perfecly fine last night 

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Hi @KevinAndrea Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Invisiblename]

@KevinAndrea  Check that the HDMI cable is correctly seated at both the Sky Q & TV ends. Also (and apologies for this) make sure someone hasn't accidently muted the tv volume.

[KevinAndrea]

Engineer coming out,  all the obvious checks and full reset of box made no difference. 

[nigea99]

@KevinAndrea 

I am not sure if you have done it or not, but if not please may I suggest you do a full power down (i.e. switch of at mains or unplug) of your TV

We often find that such a power down of TVs restore sound - even when the TVs sound work with Freeview or inbuilt apps