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Discussion topic: No sound on any Sky channels or recordings,all other apps have sound. Have phoned Sky and done soft

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This message was authored by Mcfc1970 This message was authored by: Mcfc1970

No sound on any Sky channels or recordings,all other apps have sound. Have phoned Sky and done soft

No sound on any Sky channels or recordings, all tv apps have sound.

Done software updates as recommended by Sky but still not working 

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This message was authored by oldfella This message was authored by: oldfella

Re: No sound on any Sky channels or recordings,all other apps have sound. Have phoned Sky and done s

Posted by a Superuser, not a Sky employee. Find out more

@Mcfc1970 wrote:

No sound on any Sky channels or recordings, all tv apps have sound.

Done software updates as recommended by Sky but still not working 


Hi @Mcfc1970 

Software update will not help if already on the latest version (Q210......).


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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