No sound from my sky Q (main box)

[RichardM111]

Have changed the hdmi cable and ports. And have checked that the TV and dvd player all work fine but there is no sound coming from my sky q box?  

[nigea99]

---

@RichardM111 wrote:

Have changed the hdmi cable and ports. And have checked that the TV and dvd player all work fine but there is no sound coming from my sky q box?  

---

hi @RichardM111 

Try a full power down restart  (unplug or switch off at mains) of both your SKY Q box & Tv