No sky tv for 2 days followed all procedures .also my account is saying I have no Sky connection snd

[SHEILABAXTER16]

My account is saying it does not recognise me , my name and password will it allow access and it states I don't have an account . 
my name and user has been changed ? And not by me 

[Lisa-P1987]

Hi there @SHEILABAXTER16 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @SHEILABAXTER16 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks