No signal

[Maighread]

Since storm Ophelia we have had no satellite signal who do we contact to check our dish?

[Invisiblename]

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@Maighread wrote:

Since storm Ophelia we have had no satellite signal who do we contact to check our dish?

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Probably be quicker to contact a local independent (you'll be waiting several weeks if you want Sky to do it)

[oldfella]

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@Maighread wrote:

Since storm Ophelia we have had no satellite signal who do we contact to check our dish?

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Hi @Maighread 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[Daniel0210]

@Maighread 
If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - due to the recent storms there’s still likely to be a significant delay in getting an appointment. It may be quicker to contact a local satellite company but that would be at your own expense.