My sky is not working I can’t adjust the dish as I’m 82 and can’t climb ladders.

[GD1]

@Treek  You have already raised this quite a few times yesterday, you don't need to keep raising the same issue, what you need to do is follow the advice provided in this thread.

You don't need to climb any ladders, you just simply need to contact Sky who will arrange the engineer for you.

You can't request an engineer in a public forum,  as we are all customers here nothing can happen on the back of  forum post.

[SAM3534]

TV and internet working just no signal have turned off from mains still no signal . Light is green on box

[Meganova]

I've already tried unplugging all sockets and it's still not working 

[Daniel0210]

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@Meganova wrote:

I've already tried unplugging all sockets and it's still not working 

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@Meganova 

What message are you actually seeing on the screen?

A message displaying ”no signal” tends to be from your TV.

A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.