No signal, reseating the satellite cable appears to fix

[A77]

Hi everyone,

Wondered if anyone has been experiencing a similar problem to me. I've had a Sky Q box for about four years and recently when I switch on at night, it displays the no signal message.  Spent numerous evenings taking out and re-seating the two satellite dish cables at the back at the box.  I then trimmed them and this seemed to be a fix, lasting almost two weeks - until this morning, where I switched on the mini guide and the live picture soon changed to "No signal".  Powered off the box, took out and put back in the cabling and again, the picture returns.  

Probably time for an engineer call out, but I wondered if anyone had similar experiences.

Thanks.

[Laing1]

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@A77 wrote:

Hi everyone,

Wondered if anyone has been experiencing a similar problem to me. I've had a Sky Q box for about four years and recently when I switch on at night, it displays the no signal message.  Spent numerous evenings taking out and re-seating the two satellite dish cables at the back at the box.  I then trimmed them and this seemed to be a fix, lasting almost two weeks - until this morning, where I switched on the mini guide and the live picture soon changed to "No signal".  Powered off the box, took out and put back in the cabling and again, the picture returns.  

Probably time for an engineer call out, but I wondered if anyone had similar experiences.

Thanks.

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@A77 is the message no signal or no satellite signal  ?

as no signal will have nothing to do with the cables coming from the dish and is produced by your TV as it's not connecting to the box.

Also what time is this problem happening at ?

[A77]

It's a no satellite signal, timing usually in the evening given viewing habits but this was this morning when it occurred, after almost a fortnight of behaving fine. Signal strength normally 100/90, nothing untoward there.

[Laing1]

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@A77 wrote:

It's a no satellite signal, timing usually in the evening given viewing habits but this was this morning when it occurred, after almost a fortnight of behaving fine. Signal strength normally 100/90, nothing untoward there.

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@A77 the link below is from skys help articles on no satellite signal

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

[A77 · Accepted solution]

Just to update in case anyone is searching this fault, an engineer called out today - and fitted these new crimped cables to both the feed going into the box and to the dish.  Dish alignment and feed had been checked and all was fine.  We shall see, but hopefully this will end the loss of satellite signal.

 

[pippy1969]

Hope thsi helped, ive had a new box, new lnb, new cabling and still no satellite signal, world for a couple of days then Bang, no trees, nothing in line of sight worked fine for 6 months, so have got another box coming, , this will be the 3rd box last 2 were faulty , but mean time they takes your money but no sky for us again

[PandJ2020]

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@pippy1969 wrote:

... but mean time they takes your money

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Of course, you cannot withhold payment.

Once it's working ask Sky for a credit for the outage.