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Discussion topic: No signal or dropping out

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This message was authored by Beckycorrick This message was authored by: Beckycorrick

No signal or dropping out

IF I manage to get a signal, eventually it drops out.... been told that need new box, which agreed to, but no engineer available until next month!!! Phaffff sorry peed off

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No signal or dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Beckycorrick 

Seems by sending an engineer rather than arranging a doorstep box swap for you to connect a replacement box Sky believe an engineer visit is necessary. Unfortunately there are less engineers than 12 months ago and you'll have been provided with the earliest available appointment in your area. Try ringing Sky again in a few days and see if there's a slot following someone cancelling a visit. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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