No signal on sky q main box after resetting

[rowdysaudi]

Hi,

I have reset my main sky q box ad I was having trouble with signal even though it said the signal was good so I reset it hoping to sort the issue out...instead I've made it worse. I've hot absolutely no signal at all and it won't even bring up the TV guide I've got zero channels and can't access nothing....help me please 

[Godfrey]

@rowdysaudi   Do you have your own satellite dish, or are you using a communal Integrated Reception System installation?

[rowdysaudi]

It's a communal dish but I don't believe any body else is having that problem

[Godfrey]

If you carried out a system reset, it will have restored the LNB mode of your Sky Q receiver back to the 'default' WIDEBAND setting used for subscribers who have their own satellie dish, but, as you are using a communal Integrated Reception System installation, you will now need to change the LNB mode to SCR.

[rowdysaudi]

I've done that great thank you I've got some channels back and my apps but on most of my channels it's still saying no signal like itv but I've got good signal on itv+1

[Godfrey]

@rowdysaudi  If you call Sky and ask them to arrange for the attendance of one of their specialist Multiple Development Unit (MDU) trained engineers, they should be able to analyse exactly whether this fault is being caused by Sky equipment, or a defective communal Integrated Reception System (IRS) installation which would require rectification by your communal IRS maintenance engineers.