27 Jan 2024 04:02 PM
I have normal signal for all channels, apps that I am subscribed to, but I don't have any signal for the sky movie HD channels. Is there an issue with the broadcast of sky HD movie channels or is it only me?
If it's only me then how do I fix it?
27 Jan 2024 04:04 PM
Posted by a Superuser, not a Sky employee. Find out more@W+J
”No signal” tends to be a message from your TV (in which case check the cables going to the TV).
A “no satellite signal” message relates to your Sky box.
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.
27 Jan 2024 04:10 PM
We have had issues with the recent storms, but signal always returns to normal, is it possible that if the dish is not aligned perfectly it can affect only the HD movie channels, with all others unaffected?
27 Jan 2024 04:13 PM
Posted by a Superuser, not a Sky employee. Find out moreNo satellite signal can just affect one or two channels.
27 Jan 2024 04:15 PM
Thank you for your help.
Time to call out the engineer.
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