No signal from sky box and showing blue screen

[Carla6]

My sky q box is just showing a blue screen on my tv. Have tried rebooting , taking the plug out and waiting for 30secs but nothing seems to be working.

 

[Addie15]

Hi there, Carla6. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you s till need help, please let us know so we can re-escalate this for you. Thanks.