My flat currenty is encased in scaffolding so I have no satellite signal at all. However I did have access to all the apps, catch up tv etc. This evening I have now lost all of that. The network signal is ok. How can I regain access to my old recordings and apps?
Posted by a Superuser, not a Sky employee. Find out more
@MrFoxLCFC Your Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
