No sigmal and no help from Sky

[Alero]

For two months? If not more, I have had no signal. The engineer was sent in and she informed me that a tree in my estate blocked the signal.  I was told someone would get in contact bit nothing. I have tried ringing . No help anywhere 

 Rather I'm being asked to watch from my phone pr tablet. Why should I pay all that money and come home to watch on my phone.  I'm proper upset and my contract ends in March. Is there anyone that can help please ? I can't continue to pay so much for what I don't get to enjoy. 

[oldfella]

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@Alero wrote:

For two months? If not more, I have had no signal. The engineer was sent in and she informed me that a tree in my estate blocked the signal.  I was told someone would get in contact bit nothing. I have tried ringing . No help anywhere 

 Rather I'm being asked to watch from my phone pr tablet. Why should I pay all that money and come home to watch on my phone.  I'm proper upset and my contract ends in March. Is there anyone that can help please ? I can't continue to pay so much for what I don't get to enjoy. 

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Hi @Alero 

I have escalated your post to Sky.

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.
Not sure when they will get in touch due to the weekend.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?

[Alero]

Thanks so much. I'll be on the lookout. 

I really appreciate this. 🙏🏽 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Alero.

[Lisa-P1987]

We are still looking to help you @Alero . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks