No sattellite signal for 2 days - tried everything.

[Thuy1]

It is so frustrating. No sattelite signal on my TV displayed for the last 2 days. I have tried all steps recommended and even with virtual assistant.Earliest engineer is on 2/6/25. Could some one please advise ? Thank you

[oldfella]

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@Thuy1 wrote:

It is so frustrating. No sattelite signal on my TV displayed for the last 2 days. I have tried all steps recommended and even with virtual assistant.Earliest engineer is on 2/6/25. Could some one please advise ? Thank you

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Hi @Thuy1 

Only an Engineern can fix the issue if have been through all the following help.

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[Daniel0210]

@Thuy1 

You've booked an engineer and that'll be the earliest availability.

Check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight.

The Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[TimmyBGood]

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@Thuy1 wrote:

Earliest engineer is on 2/6/25. Could some one please advise ? 

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If dish realignment is required then the only alternative to waiting for a Sky appointment would be to book (and pay for) a local independent contractor to carry out the work.