Hi for no reason whatsoever my sky has suddenly telling me I have no satellite signal. I can't watch anything including downloaded things. My other half can watch YouTube through the mini box but the sky Q won't do anything. Any help greatly appreciated.
Posted by a Superuser, not a Sky employee. Find out more
@Zeezee74 If it’s a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.
If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.
It’s worth noting that:
▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News).
▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.
▪️following adverse weather wait times for an engineer will probably be significantly longer
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Thankyou so much, I just don't understand why my husband can get YouTube and Netflix upstairs through the Sky mini box but I can't get anything, not even pre recorded.
