No satellite signal

[HP16]

I live in a block of flats with a communal dish.

In the year I've lived here I've never had an issue with the signal.

However, for the past week I haven't been able to get any satellite signal and had the 'no satellite signal' error on my Sky Q box.

I've restarted the box multiple times, reconnected the satellite cables from the wall and made sure it's on SCR. Still not working.

The 'MySky' app shows that everything with my device is working fine, including the satellite signal being connected.

I can only assume the communal dish has a problem and it's outputting little (hence the MySky status) or no signal.

Thoughts?

[Daniel0210]

@HP16 
If it’s a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish problem.

As you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

[HP16]

Thanks.

I've connected and reconnected the cables a couple of times this week to make sure they're all connected properly, but hasn't seemed to have worked.

So yeah - I suspect it's the communal dish!

[Godfrey · Accepted solution]

@HP16  When connected to a communal multiswitch your Sky Q receiver instructs the communal multiswitch to provide individual satellite transponder datastreams via locally modulated 'User Band' signals.

The information that you provided suggests to me that you are still correctly receiving the selected 'User Band' from your communal distribution multiswitch at an adequate signal strength, but that the actual selected satellite transponder information that is being locally broadcast is supplying a datastream quality that is below the ability of your Sky Q receivers 'forward error protection' to provide an adequate satellite transponder signal quality.

I suggest you bring this to the attention of your communal services managing agent.

Godfrey.