No satellite signal

[Yid10]

Hi all, 

this morning my sky q box says no satellite signal. I've tried unplugging etc. 

I've also checked it's on wideband. Online, when it runs a check on my box it says all is fine. WiFi fine. 

any ideas as engineer can't come until 6th September! 
thanks 

[oldfella]

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@Yid10 wrote:

Hi all, 

this morning my sky q box says no satellite signal. I've tried unplugging etc. 

I've also checked it's on wideband. Online, when it runs a check on my box it says all is fine. WiFi fine. 

any ideas as engineer can't come until 6th September! 
thanks 

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Hi @Yid10 

Afraid WiFi has no relevance to satellite signal.

Looks like you have a dish misalignment issue which can only be solved by an engineer.

[Daniel0210]

@Yid10 

Employing the services of an independent local satellite engineer may be quicker but would be totally at your own expense. Sky wouldn't reimburse you.