No satellite signal

[Davidlfc123]

The sky system has intermittent signal issues.  Last night no issue, today no signal and or pixelated picture which freezes.  Each time l reset the system and eventually after about an hour it reverts back its normal use.  This has lasted 3 months and extremely frustrating particularly at the cost paid for the poor service 

[GD1]

@Davidlfc123  A "No Satellite signal" message has nothing to do with broadband as your channels are delivered by satellite and not related to broadband.

Your post has been moved to the correct board.

Please follow the steps in this guide Having a problem with your TV signal? | Sky Help | Sky.com | Sky Help | Sky.com

[Daniel0210]

@Davidlfc123 

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.