No signal source ??

[Alfiedog]

Tv won't switch on text says Source freezes all the time when it comes on eventually received a  booster to help. With signal it. Does Not

[Alfiedog]

We are age 92 & 85 technefobe a we cannot be crawling around the way An engineer would surely we could get better help than texts

[BenJoBanjo]

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@Alfiedog wrote:

We are age 92 & 85 technefobe a we cannot be crawling around the way An engineer would surely we could get better help than texts

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Have you given Sky a call and requested an engineer visit? 

[Mark39]

It doesn't sound as though this has anything to so with Sky Talk - Sky's landline phone service. Is this Sky Stream? Glass? Or Q?

[Daniel0210]

@Alfiedog 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

[Daniel0210]

@Alfiedog 

Advice has been provided on the other thread you've posted on regarding no satellite signal. 

[RD54]

No signal 

[MightyQuinn]

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@RD54 wrote:

No signal 

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Hi @RD54   No signal means that your TV is not on the correct HDMI input. The solution is to put your TV on the correct HDMI input for the Sky Q box.

[Daniel0210]

@RD54 
No signal and no satellite signal issues are different .

As @MightyQuinn has stated a message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

▪️following adverse weather wait times for an engineer will probably be significantly longer