No satellite signal

[Caleyblue]

Got fibre fitted yesterday but getting no satellite signal on tv checked and everything else working and can download on catchup anything im missing here as was told by sky dont need a dish anymore 

[nigea99]

---

@Caleyblue wrote:

Got fibre fitted yesterday but getting no satellite signal on tv checked and everything else working and can download on catchup anything im missing here as was told by sky dont need a dish anymore 

---

hi @Caleyblue 

Is the SKY Q box still connected to the Satellite Cables from the dish ?

SKY Q still uses signals from the satellite

Having switched to fibre you are likely to have fast enough boradband speed to get all channels over the internet and no longer need the dish  but this would mean switching from SKY Q to SKY Stream which is a different product in quite a few aspects.

[Caleyblue]

That was not said at the time would i need to call sky to get this as person i spoke to said would no longer need a dish to be connected which was what i agreed to when asked as no dishes allowed at this site 

[nigea99]

---

@Caleyblue wrote:

That was not said at the time would i need to call sky to get this as person i spoke to said would no longer need a dish to be connected which was what i agreed to when asked as no dishes allowed at this site 

---

Yes, I believe, to switch from SKY Q to SKY Stream you would need to call

[PandJ2020]

---

@Caleyblue wrote:

That was not said at the time would i need to call sky to get this as person i spoke to said would no longer need a dish to be connected which was what i agreed to when asked as no dishes allowed at this site 

---

If you have a Sky Q box then it will not work without a dish.

Yes, you need to call Sky!  You don't need a dish but, as above, you need a different product.  (And it's quite different)

[MightyQuinn]

Hi @Caleyblue   If you go to sky.com and log on. Then go to TV and select Stream. You can change to Sky Stream on line but it will probably cost more then doing it over the phone.