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Discussion topic: No satellite signal

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Avatar for Rachelmccabe
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This message was authored by: Rachelmccabe

Message posted on ‎05 Jun 2025 08:06 PM

No satellite signal

There's no satellite signal on the main box
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎05 Jun 2025 08:14 PM

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Rachelmccabe  Have you tried the steps here?  https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...

 

There should be an option at the end to book an engineer if required.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: nigea99

Message posted on ‎05 Jun 2025 08:14 PM

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more
@Rachelmccabe wrote:
There's no satellite signal on the main box

hi @Rachelmccabe 

 

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q


If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

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