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Discussion topic: No satellite signal

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This message was authored by Stephrosalind This message was authored by: Stephrosalind

No satellite signal

This is all I’m getting I’ve tried resetting, it’s the same with mini box , tried all the usual resetting the WiFi ,  turning box off and on 

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This message was authored by GD1 This message was authored by: GD1

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Stephrosalind  If you have a No Satellite signal issue on the main SKy Q box no amount of turning off your wifi will help as the channels are delivered by Satellite not wifi.

 

Check through the following link

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Once you get to the end you should be able to book an Engineer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass, Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Stephrosalind 
Also, if you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - due to the recent storms there’s likely to be a significant delay in getting an appointment. It may be quicker to contact a local satellite company but that would be at your own expense.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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