04 Feb 2025 09:38 PM
This is all I’m getting I’ve tried resetting, it’s the same with mini box , tried all the usual resetting the WiFi , turning box off and on
04 Feb 2025 09:59 PM - last edited: 04 Feb 2025 10:00 PM
Posted by a Superuser, not a Sky employee. Find out more@Stephrosalind If you have a No Satellite signal issue on the main SKy Q box no amount of turning off your wifi will help as the channels are delivered by Satellite not wifi.
Check through the following link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
Once you get to the end you should be able to book an Engineer.
05 Feb 2025 05:21 AM
Posted by a Superuser, not a Sky employee. Find out more@Stephrosalind
Also, if you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.
It’s worth noting that:
1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels
2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.
3 - due to the recent storms there’s likely to be a significant delay in getting an appointment. It may be quicker to contact a local satellite company but that would be at your own expense.
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