No satellite signal

[Stephrosalind]

This is all I’m getting I’ve tried resetting, it’s the same with mini box , tried all the usual resetting the WiFi ,  turning box off and on 

[GD1]

@Stephrosalind  If you have a No Satellite signal issue on the main SKy Q box no amount of turning off your wifi will help as the channels are delivered by Satellite not wifi.

Check through the following link

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Once you get to the end you should be able to book an Engineer.

[Daniel0210]

@Stephrosalind 
Also, if you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - due to the recent storms there’s likely to be a significant delay in getting an appointment. It may be quicker to contact a local satellite company but that would be at your own expense.