Posted by a Superuser, not a Sky employee. Find out more
@Caroline122 Check the cables from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.
If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.
It’s worth noting that:
1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and
2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.
3 - Due to the recent bad weather there’s likely to be a significant delay in getting an appointment.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Sounds like your dish has been blown out alignment. You'll either need to book an engineer with Sky, and the wait for that could be many weeks, or contact a local independent and accept the cost.
