No satellite signal

[Jules78]

I have no satellite signal since Friday 

[Daniel0210]

@Jules78 

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment. There might be significant delays for an engineer visit due to storm damage and disruption. 

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Invisiblename]

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@Jules78 wrote:

I have no satellite signal since Friday 

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Sounds like your dish has been blown out alignment.  You'll either need to book an engineer with Sky, and the wait for that could be many weeks, or contact a local independent and accept the cost.

[AJM3765]

This can't be right! How can Sky tell its customers to wait weeks for an engineer to call to fix dish alignment? I've been given a date in the second week of March and its the 26th January today !!!!!!! Surely Sky MUST do better than this?!  

[GD1]

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@AJM3765 wrote:

This can't be right! How can Sky tell its customers to wait weeks for an engineer to call to fix dish alignment? I've been given a date in the second week of March and its the 26th January today !!!!!!! Surely Sky MUST do better than this?!  

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Do you remember that storm?  It hit the whole of the country, there will be many, many, many customers with broken/misaligned dishes.  Sky don't have the staff to get to every customer within days.

If the wait time is too long you can choose at your own expense to employ the services of a local independent installer, if you can get one within a quicker timescale.

[Daniel0210]

@AJM3765 

It doesn't matter whether you think it's right or not, the bottom line is thousands of customers will have been affected by Storms Eowyn and Herminia and that's just with dish issues. You'll have been given the earliest possible appointment in your area. Once it's fixed you could give Sky a call and see if they'll apply a good will credit to your account but I'm afraid unlike broadband/Talk there is no obligation for them to do this. 

[Invisiblename]

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@AJM3765 wrote:

This can't be right! How can Sky tell its customers to wait weeks for an engineer to call to fix dish alignment? I've been given a date in the second week of March and its the 26th January today !!!!!!! Surely Sky MUST do better than this?!  

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The dish is yours, not Sky's, if you can't wait you'll need to do as I previously suggested & try and get an independent to do it for you.

[Chodley]

Can also get most of the services, even live TV, through streaming apps until the dish is sorted. Sky will probably give some kind of compensation afterwards for a long delay on getting an engineer.