No satellite signal

[William40401963]

After storm yesterday I have no signal. I have tried powering off the box and starting it again, but still no signal. The weather has improved now. I have been unable to watch sky since 1pm yesterday

[GD1]

@William40401963  If your dish moved due to the high winds it won't move back when the winds die down.  Try the steps here it should let you book an engineer.

[Daniel0210]

@William40401963 
If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.