0

Discussion topic: No satellite signal

Reply
This message was authored by Billy2411 This message was authored by: Billy2411

No satellite signal

It shows on screen that I don't have a satellite signal

Reply

All Replies

This message was authored by Christine8606 This message was authored by: Christine8606

Re: No satellite signal

I have no signal as well. Is it the weather 

This message was authored by GD1 This message was authored by: GD1

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Billy2411  You posted this in the broadband forum, a No satellite signal has no relevance to Satellite delivered channels, which box do you have Sky+HD or Sky Q?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

 

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
Billy2411
Topic Author
This message was authored by Billy2411 This message was authored by: Billy2411

Re: No satellite signal

I have sky Q

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Billy2411 wrote:

I have sky Q


Start here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

 

You may well need an engineer to check the dish.  However, the lead time may take you past Christmas - you could consider paying a local firm who may be available quicker.

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion